Clinical Excellence

Monitoring and engaging with care providers to promote high-quality delivery

Playing Our Part

The Civitas Quality Assurance Board was established to provide clinical and quality oversite of Civitas clients’ Portfolios.

The Civitas Quality Assurance Board was established to provide clinical and quality oversite of Civitas clients’ Portfolios. The Civitas Quality Assurance Board was established to provide clinical and quality oversite of Civitas clients’ Portfolios.

The Civitas Quality Assurance Board

Mark Jackson
Independent Chairman of Quality Assurance Board
Mark has been Chairman of the Clinical Assurance Board at Octopus Real Estate since 2015 and is a qualified GP. Mark has extensive healthcare experience, particularly in the areas of elderly care, supported living and specialist residential care.

In the past, Mark worked as a full time GP for 12 years specialising in Obstetrics and Paediatrics and also spent time in academic research having obtained a PhD in Epidemiology from Oxford University.
Sheila Hendy
Independent Clinical Consultant
Sheila has extensive experience working in senior clinical governance roles for over 20 years, including within the NHS and BMI Healthcare.
Most recently Sheila was Clinical Assurance Director at Octopus Real Estate between 2015 and 2022. Sheila was a Registered General Nurse for 11 years.

Sheila has served as the nominated person with the Care Quality Commission, responsible for submitting notificationsand other updates in line with statutory requirements and coaching new Registered Managers in preparation for “Fit Person” interviews.
Carol Haynes
Quality Director
Carol joined Civitas in 2023 after 10 years as an independent clinical compliance consultant, working with care providers across the various
care settings and patient groups to review and enhance quality and regulatory performance.

Prior to that Carol worked for care providers in senior quality and operational roles for 15 years. She is a qualified Learning Disability Nurse (RNLD) and holds a BTEC Diploma in Care.